At Dera’s Balloonz LLC (“we,” “us,” “our”), we are committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, and protect your personal information, including when you interact with us via SMS or other communication channels.
By engaging with us, you agree to the terms of this Privacy Policy. Please read it carefully.
1. Information We Collect
We collect personal information that you provide to us directly, such as when you:
- Sign up for SMS notifications or other marketing communications.
- Make a purchase or inquire about our services.
- Contact customer support or submit feedback.
The types of information we may collect include:
- Name
- Phone number
- Email address
- Purchase history
- Customer feedback or survey responses
- Any other information you provide to us voluntarily
2. Use of Your Information
We use the personal information we collect for the following purposes:
- To provide our services to you, including processing orders and transactions.
- To send you promotional content, updates, and alerts via SMS, email, or other channels (subject to your consent).
- To improve our products, services, and customer experience.
- To communicate with you about your account, requests, or inquiries.
- To comply with legal obligations and protect our legal rights.
3. SMS Communication Compliance
When you sign up to receive SMS communications from us, you consent to receive promotional and service-related messages. These messages may include alerts, offers, updates, and other information related to our products and services.
We comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act, to ensure that our SMS communication practices are legal and respectful of your privacy. You have the option to opt out of SMS marketing at any time by replying with “STOP” or following the instructions provided in our messages.
4. Sharing Your Information
We respect your privacy. Dera’s Balloonz LLC does not sell, rent, or share your personal data with third parties for marketing purposes. We may share your information only in the following circumstances:
- With service providers or partners who assist us in operating our business and providing services to you, such as payment processors and delivery services. These parties are contractually obligated to protect your information and use it only for the purposes of providing services on our behalf.
- If required by law, regulation, or legal process (e.g., a subpoena or court order).
- To protect the rights, property, or safety of Deras Balloonz LLC, our customers, or others.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
You have the right to:
- Opt-out of receiving promotional communications from us by following the instructions in the message or contacting us directly.
- Update or correct your personal information by contacting us.
- Request access to or deletion of your personal information, subject to applicable laws.
If you wish to exercise any of these rights, please contact us using the information provided below.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this Privacy Policy periodically for any updates or changes.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Deras Balloonz LLC
Email: info@derasballoonz.com
Phone: 770-969-8338
Address: 120 New Hope Road Fayetteville, GA 30214